Mouseflow

To further improve our services and ensure a user-friendly, ergonomic experience when visiting our website, we use the Mouseflow software to optimise both our offering and the user experience.

The data collected on ERGO’s websites is stored in anonymised form. Keystrokes are not recorded.

When ERGO intermediaries use the ERGO intermediary login area, the data collected is processed, analysed, and stored on a personal basis.

Processing company

Mouseflow, ApS
Flaesketorvet 68
1711 Copenhagen V
Denmark

Processing company’s privacy information

Below you will find the e-mail address of the data protection officer at the processing company.

datenschutz@mouseflow.com

Purpose(s) of data processing

The following list outlines the purposes for which data is collected and processed.

  • Recording user activity on ERGO’s partner homepages

Technologies used

This list contains all technologies used by this service to collect data. Typical technologies include cookies and pixels placed in the browser.

  • Cookies

Data collected

This list includes all data that is collected anonymously by or through the use of this service.

  • Clicks and mouse movements
  • Use of scroll wheel and scrollbar
  • Use of form fields or feedback tools
  • Visitor type (first-time/returning)
  • Browser, operating system, and device type (desktop, tablet, or mobile)
  • Navigation (visited URLs) and referrer URL
  • Screen resolution
  • Page content (HTML)
  • ISP and location (city, federal state/region, country)
  • Individual tags and variables

Legal basis

The following legal basis is required for the processing of personal data:
Art. 6 (1) sentence 1 lit. a GDPR (consent)

The legal basis required for the use of cookies and similar technologies for this tool:
Section 25 (1) TDDDG (consent)

Location of processing

Denmark

Retention period

Non-personal data is deleted as soon as it is no longer required for processing purposes.

Data recipient(s)

The following are the recipients of the collected data:

  • ERGO Group AG
  • Mouseflow, ApS

Click here to read the data processor’s privacy policy:
https://mouseflow.com/legal/visitor/privacy-policy/

If you want to object, please click on the ‘Tool Settings’ icon on the left side of the screen.

Consent Tool OneTrust